XFormation Is a Company That Develops and Delivers Custom Trainings

question 42

Multiple Choice

XFormation is a company that develops and delivers custom trainings for products, procedures, and change at companies. XFormation developers have extensive knowledge of adult learning theory, and the trainers are dynamic, engaged teachers.
-Which of the following is an example of a relationship strategy salespeople for XFormation could use?

• A) Use mirroring and other subtle methods to create rapport and a good relationship with the customer so the customer ultimately buys.
• B) Understand all the training products they sell and how to customize a package for the customer.
• C) Examine how they can add value for customers so the customers will continue to contract with XFormation on a long-term basis.
• D) Give a presentation to the customer after planning out the objectives carefully ahead of time.
• E) Understand the customer's needs and what and how they need to buy.

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Definitions:

GLOBE Model

A framework in organizational behavior that describes, understands, and predicts the impact of cultural variables on leadership and organizational processes across different nations.

Global Leadership

The ability to lead and manage effectively across cultures and international boundaries.

Organizational Behavior Effectiveness

The study of how individuals and groups act within organizations, aiming to improve organizational efficiency and effectiveness.

LMX Model

Stands for Leader-Member Exchange theory, focusing on the relationship between leaders and team members and how it impacts organizational outcomes.