An Effective and Practical Way to Minimize Communication-Style Bias Is

question 51

Multiple Choice

An effective and practical way to minimize communication-style bias is to:

• A)choose customers based on their communication styles
• B)write presentation materials that appeal to all communication styles
• C)send trained communicators to talk to customers with unfamiliar styles
• D)adapt your style to the way the customer communicates
• E)focus more on the content of sales presentations than on message delivery

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Definitions:

Leadership Style

The approach and methods used by a leader to guide, motivate, and manage a team or organization.

Leadership Grid

A framework that identifies five leadership styles based on concern for people and concern for production.

Task Behaviors

The actions and activities leaders engage in that are directed towards goal achievement and task completion.

Relationship Behaviors

Refer to the actions and interactions between individuals or groups that affect their connection and communication.