Which of the Following Is Recommended When Making a Telephone

question 33

Multiple Choice

Which of the following is recommended when making a telephone contact with a prospect?

• A) Avoid giving the receptionist or secretary too much information.
• B) Confirm the telephone appointment with a pre-appointment call.
• C) Avoid telling the person how much time the appointment may take.
• D) State the purpose of your call and explain how the prospect can benefit from a meeting.
• E) Avoid developing a written presentation, which may sound too structured for a telephone call.

---

Definitions:

Attrition

The gradual reduction in the number of employees through retirement, resignation, or death, not replaced by hiring new employees.

Early Retirement

The act of leaving one's professional career or occupation before the typical retirement age, often incentivized by employers.

Excess Labour

A situation where the number of workers available exceeds the number of jobs available, often leading to unemployment or underemployment.

Seniority

The concept of prioritizing employees for benefits, promotions, or layoffs based on their length of service or tenure with an organization.