Surveys Show That Poor Service and Lack of Follow-Up After

question 48

True/False

Surveys show that poor service and lack of follow-up after the sale,both potentially value-adding activities,are the primary reasons customers stop buying from a salesperson.

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Definitions:

Mutual Understanding

A shared agreement or knowledge between individuals or groups, often leading to effective communication or cooperation.

Psychodynamic Therapy

A therapeutic approach that emphasizes understanding the psychological forces underlying human behavior, feelings, and emotions, and how they may relate to early experiences.

Transference

In psychodynamic therapies, a critical process in which the client transfers unconscious emotions or reactions, such as emotional feelings about his or her parents, onto the therapist.

Counterconditioning

In classical conditioning, the process of pairing a conditioned stimulus with a stimulus that elicits a response that is incompatible with an unwanted conditioned response.