How Can Customer Complaints Provide the Firm with Great Value

question 72

Multiple Choice

How can customer complaints provide the firm with great value?

• A)Customer service representatives require on-the-job training.
• B)Resolving complaints involves engaging in two-way communication.
• C)Sorting profitable and non-profitable customers becomes easier.
• D)Complaints provide information that is difficult to obtain by other means.
• E)Complaints offer an opportunity to prove the company is legally and ethically right.

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Definitions:

Muscular Tissue

A tissue composed of fibers accountable for producing force and motion in the body, including movement of organs and the body itself.

Specialized to Contract

Describes cells or tissues, such as muscle cells, that are adapted to shorten or generate force, playing a crucial role in movement and support.

Inflammation

A biological response to injury or infection, involving the mobilization of immune cells and substances to protect the body.

Blood Vessels

Tubular structures carrying blood through the tissues and organs; a part of the circulatory system.