Cam Has Taken Several Dale Carnegie Training Courses

question 70

Multiple Choice

Cam has taken several Dale Carnegie Training courses.When giving advice on building strong relationships,concerns often include good listening skills,speaking in terms of your customers interests,and:

• A)getting your products delivered on time.
• B)have price lists and brochures available.
• C)having all of your pre-call planning finished.
• D)being genuinely interested in your customer.
• E)selling at the lowest possible price.

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Definitions:

Altruism

Altruism is the selfless concern for the well-being of others, often manifested through acts of kindness or charity without the expectation of personal gain.

Social Exchange

A theory that suggests human relationships are formed by the use of a subjective cost-benefit analysis and the comparison of alternatives.

Reciprocity Norm

A social norm suggesting that people should return the help they have received to others in kind.

Kitty Genovese

Refers to a case from the 1960s that became a symbol of urban apathy, wrongly cited for years as evidence that numerous neighbors heard her cries for help but did nothing.