When a Customer Reveals Confidential Information About a Competitor to a Salesperson,the

question 85

Multiple Choice

When a customer reveals confidential information about a competitor to a salesperson,the course of action is for the salesperson to:

• A)accurately relate details to his/her top management.
• B)tell it to no one.
• C)ignore the potential uses of the information.
• D)inform the competing company about the useful information.
• E)request that the customer not comment further because of conflict of interest.

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Definitions:

Simple Random Sample

A sampling method where each member of the population has an equal chance of being selected, minimizing bias and ensuring representativeness.

Histogram

A graphical representation of the distribution of numerical data, often used to visualize the shape, spread, and central tendency of data.

Distribution

In statistics, the arrangement of values of a variable showing their observed or theoretical frequency of occurrence.

Normal Distribution

A bell-shaped distribution characterized by its mean and standard deviation, where the majority of data points are concentrated around the mean.