Which of the Following Statements About Product Knowledge Is True

question 75

Multiple Choice

Which of the following statements about product knowledge is true?

• A)Knowledge of one's product or service is not important in all areas of professional selling.
• B)Research conducted by Whirlpool Corp.indicates that product knowledge received the least attention by firms in the study.
• C)Complexity and variety of products available and the increasing number of new products complicate the buying process.
• D)Respondents to a Learning International study felt that training should stress company history over any other area.
• E)Rutger's Group believes that all employee's should be able to pass a test on product knowledge before interfacing with the customer.

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Definitions:

Property Rights

Legal rights to possess, use, and dispose of assets including real estate, personal property, and intellectual property.

Abandoned Property

Property that has been discarded by the owner, who has relinquished all rights and claims over it.

Possessing

The act of owning or having certain goods, assets, or properties under one's control.

Leased

Pertains to a contractual agreement where one party, the lessor, grants another party, the lessee, the use of an asset for a specified time in exchange for payment.