Which Behavior Is Appropriate When Discussing the Competition

question 4

Multiple Choice

Which behavior is appropriate when discussing the competition?

• A)answering questions about the competition even if you are unsure so that you are perceived as helpful and knowledgeable
• B)saying "I don't know" if you are not sure about a specific question about the competition
• C)asking customers what their opinions are about the competition
• D)expressing your feelings about the competition
• E)voluntarily initiating a discussion about the competition

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Definitions:

Social Identity Theory

A psychological theory that examines how individuals’ group memberships affect their self-concept and behavior towards others.

Self-Worth

A personal assessment of one's value or worth as perceived by the individual.

Relative Superiority

The concept of being better or having more advantage in comparison to others based on specific criteria or standards.

Individual Mobility

The ability of an individual to move within or between social strata or occupational positions in a society.