When a Customer's Decision-Making Process Is Guided by a Team,the

question 47

Multiple Choice

When a customer's decision-making process is guided by a team,the seller is likely to use a ________ approach.

• A)communication-style flexing
• B)pre-call planning
• C)consultative-selling
• D)team-selling
• E)multi-call sales presentation

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Definitions:

Freight

Goods transported in bulk by truck, train, ship, or airplane.

Net Proceeds

The amount of money received from a transaction after all costs and expenses have been paid.

Commission

A fee paid for services, usually a percentage of the total transaction, often used as a compensation method in sales and services industries.

Merchandise

Goods or products that are bought and sold in business.