All of the Following Are Techniques for Developing Active Listening

question 55

Multiple Choice

All of the following are techniques for developing active listening skills except:

• A)paraphrase the customer's meaning with a confirmation question.
• B)describe how the customer will benefit from the purchase.
• C)exhibiting your listening attitude through your nonverbal messages.
• D)take notes.
• E)focus your full attention.

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Definitions:

Intrinsic Motivation

The drive to engage in activities for their inherent satisfaction and interest, rather than for some separable consequence.

Personal Growth

The continuous process of understanding and developing oneself to achieve one’s fullest potential, involving emotional, physical, psychological, and spiritual development.

Self-Esteem

The overall sense of personal worth or value that an individual attributes to themselves.

Trauma

Deeply distressing or disturbing experiences that can have long-lasting psychological impacts, affecting an individual's emotional well-being and functioning.