When the Customer Says They Are Satisfied with Their Present

question 74

Multiple Choice

When the customer says they are satisfied with their present product,appropriate method to over come this concern would be:

• A)indirect method
• B)combination method
• C)superior benefit method
• D)direct denial
• E)postpone method

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Definitions:

Recall

The process of retrieving information from memory without the aid of cues.

Retrieval

The location of stored information and its return to consciousness; the third stage of information processing.

Well-known Information

Facts, data, or knowledge that is widely recognized, familiar to many people, or commonly accepted.

Sensory Memory

The type or stage of memory first encountered by a stimulus; sensory memory holds impressions briefly, but long enough so that series of perceptions are psychologically continuous.