During the Close,attention Should Be Focused On

question 45

Multiple Choice

During the close,attention should be focused on:

• A)introducing the customer to associated products and services.
• B)introducing the customer to the service person responsible for the account.
• C)the ceremony aspect of the presentation.
• D)a more detailed analysis of customer objections.
• E)the benefit that generated the greatest customer interest.

---

Definitions:

Categories

Conceptual divisions used to group objects, people, or ideas that share common characteristics or attributes.

Likeability Scale

A measure used in social psychology to assess the extent to which a person is perceived as likable or pleasant by others.

Central Trait

A core characteristic of an individual that is considered pivotal in the formation of overall impressions by others.

Somewhat Lazy

Describes a mild lack of motivation or effort in completing tasks or engaging in activities.