Customers Act as a Double-Edged Sword; Happy Customers Give Positive

question 14

True/False

Customers act as a double-edged sword; happy customers give positive referrals but when they are unhappy about the service,they tell twice the number of people about it.

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Definitions:

Response Variable

The outcome variable of interest in a study or experiment, which is hypothesized to depend on one or more independent variables.

Boxplot

A graphical representation used in statistics to show the distribution of numerical data and highlight the mean, median, quartiles, and outliers.

Influential Points

Data points that have a disproportionately large effect on the results of a statistical analysis, potentially skewing the analysis.

Scatterplot

A graphical representation where individual data points are plotted on a two-dimensional plane, showcasing the relationship between two variables.