The Age of Information Has Ushered in a Series of Initiatives

question 68

Multiple Choice

The age of information has ushered in a series of initiatives that affect the daily work of salespeople.One of these developments is that salespeople are spending more time monitoring:

• A)customer expectations.
• B)customer service.
• C)customer satisfaction.
• D)suggestion selling.
• E)call reports.

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Definitions:

Parenting

The process or practice of caring for children and guiding their growth and development.

Authoritarian

A style of governance, or in psychological terms, a parenting style characterized by strict discipline, demanding obedience, and limited warmth or responsiveness.

Expectations

Preconceived ideas or anticipations about future events or outcomes.

Maturity

A psychological state that signifies emotional and psychological growth and the ability to react to situations and relationships in an appropriate manner.