Which of the Following Is Not an Appropriate Activity for a Salesperson

question 67

Multiple Choice

Which of the following is not an appropriate activity for a salesperson while their customer is complaining:

• A)trying to determine if the complaint is real or imagined.
• B)listening carefully and attentively.
• C)encouraging the customer to freely express feelings.
• D)accepting responsibility for the problem.
• E)politely sharing with the customer their point of view concerning the problems cause.

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Definitions:

Navigation Hyperlinks

Links in a webpage or document that allow users to easily navigate to different sections or pages.

Action Buttons

Interactive elements in a graphical user interface (GUI) that perform specific actions when clicked or tapped.

Slide Narrations

Recorded audio that accompanies slides in a presentation, providing additional information or commentary.

Change Colors Button

The Change Colors Button is typically found in software applications, allowing users to alter the color scheme of an element or interface.