Customers Act as a Double-Edged Sword; Happy Customers Give Positive

question 14

True/False

Customers act as a double-edged sword; happy customers give positive referrals but when they are unhappy about the service,they tell twice the number of people about it.

Comprehend the types of HR reporting and analytics, including their purposes and differences.

Identify the domains of workforce analytics and their applications in HR planning.

Understand the significance and application of HR planning software to enhance workforce management.

Recognize the benefits and functionalities of HR mobile apps in improving HR services.

---

Definitions:

Variable Cost

Costs that change in direct proportion to changes in a firm’s level of production.

Labor

Labor refers to the human effort, both physical and mental, used in the production of goods and services.

Fixed Cost

Costs that do not vary with the level of output or sales, such as rent, salaries, or insurance premiums.