Customer Complaints Can Be Valuable Because

question 24

Multiple Choice

Customer complaints can be valuable because:

• A)they sharpen the sales representative's skills.
• B)they provide a source of important information.
• C)they reduce buyer's remorse.
• D)they encourage companies to pay more attention to their marketing strategy.
• E)they prevent negative word-of-mouth advertising.

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Definitions:

Positively Correlated

When two variables move in the same direction, meaning that as one variable increases, the other also increases, or as one decreases, the other also decreases.

Height

A measurement of an individual’s stature from the bottom of the feet to the top of the head when standing upright.

Weight

A measure of the heaviness of an object, often correlated with mass and influenced by the force of gravity.

Standard Deviation

A measure of the dispersion or variability in a set of data; indicates how much individual data points deviate from the mean.