The Purpose of the Follow-Up Communication Between Customer and Salesperson

question 25

Multiple Choice

The purpose of the follow-up communication between customer and salesperson is to express thanks for the order and to:

• A)request referrals of other prospects.
• B)ensure that the product has been installed correctly.
• C)determine if the customer is satisfied with the purchase.
• D)complete the call card form.
• E)introduce related products and services.

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Definitions:

Video Games

Electronic games that involve interaction with a user interface to generate visual feedback on a two- or three-dimensional video display device.

Product Mix

The complete set of products and/or services offered by a company to its customers, encompassing variety, features, and quality levels.

Service Ideas

Innovative concepts focused on improving or introducing new services to better meet customer needs or solve specific problems.

Sources

refers to the origins or providers of information, materials, or resources.