When Negotiating Customer Complaints,the Salesperson Should

question 78

Multiple Choice

When negotiating customer complaints,the salesperson should:

• A)point out the fallacy in the customer's argument.
• B)avoid telling the customer his/her point of view about the cause of the problem.
• C)give customers every opportunity to disclose their feelings.
• D)determine if the complaint is real or imagined.
• E)tell the customers not to tell other people about their frustrations.

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Definitions:

Missing Value

In data analysis, a data point that is absent or not recorded, which can affect the outcome of statistical models.

Decimal Places

The quantity of numerals located to the right side of the decimal point in a numeric value.

Missing Value

A data term referring to a value that is lost, unrecorded, nonexistent, or omitted in a dataset.

Decimal Places

The count of numerals found after the decimal point in a number that signifies its level of accuracy.