What Type of Process Includes Order Processing, Customer Service Processing

question 4

Multiple Choice

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

• A)Customer-facing processes
• B)Business-facing processes
• C)Industry-specific customer facing processes
• D)All of the above

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Definitions:

Fred Fiedler

A psychologist who developed the contingency theory of leadership, suggesting that the effectiveness of a leader is dependent on both their personal style of leadership and the situation they are in.

Contingency Theory

A management theory suggesting that there is no one best way to organize a corporation, to lead a company, or to make decisions; instead, the optimal course of action is contingent upon the internal and external situation.

Behavioural Styles

Patterns of behavior and interaction that characterize an individual's approach to communication, decision-making, and problem-solving.

Hersey-Blanchard

A situational leadership model that suggests the need to adjust leadership styles based on the maturity level of followers.