What Type of Process Includes Order Processing, Customer Service Processing

question 4

Multiple Choice

What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing?

• A)Customer-facing processes
• B)Business-facing processes
• C)Industry-specific customer facing processes
• D)All of the above

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Definitions:

Watson

John B. Watson, an American psychologist who established the psychological school of behaviorism, emphasizing the study of observable behavior.

Puzzle Box

An experimental device used in animal psychology to study trial-and-error learning, notably by Edward L. Thorndike.

Thorndike

Edward Thorndike was an influential psychologist known for his work in behaviorism and for developing the Law of Effect, which played a foundational role in the study of operant conditioning.

Skinner Box

An apparatus created by B.F. Skinner for conditioning and studying the behaviors of animals through reinforcements and punishments.