An Effective Model of Creating Rapport and Building Relationships with Customers

question 18

Multiple Choice

An effective model of creating rapport and building relationships with customers includes:

• A)convince
• B)ask
• C)respond
• D)explain
• E)involve

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Definitions:

Potential Problem

A situation or condition that could become problematic if not addressed in a timely and effective manner.

Stress Management Strategies

Techniques and approaches used to control stress levels and promote relaxation and well-being.

Spirituality

The quality of being concerned with the human spirit or soul as opposed to material or physical things, often involving a sense of connection to something greater than oneself.

Social Supports

The various forms of assistance and emotional sustenance provided by members of an individual's social network, such as family, friends, and colleagues.