Which Combination of Communication Styles Between Salesperson and Customer Will

question 33

Multiple Choice

Which combination of communication styles between salesperson and customer will likely result in a good relationship,but may not develop into a firm sale?

• A)Directive salesperson with Directive customer
• B)Directive salesperson with Supportive customer
• C)Supportive salesperson with Supportive customer
• D)Supportive salesperson with Reflective customer
• E)Reflective salesperson with Emotive customer

Recognize the physiological responses to stress and their neurological underpinnings.

Describe the communication process between the nervous and endocrine systems.

Understand the function and impact of neurotransmitters and hormones on human behavior and physiological responses.

Comprehend the basic anatomy and functional aspects of the nervous system.

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Definitions:

Inborn Temperamental Traits

Innate personality characteristics that influence how individuals react to the environment and regulate their emotions.

Temperament

Refers to the basic inherited style of an individual's personality, including the inclination towards emotional reactivity, intensity, and behavior patterns observable from early life.

Biology

The scientific study of life and living organisms, including their structure, function, growth, origin, evolution, and distribution.

Freud

Sigmund Freud was an Austrian neurologist who founded psychoanalysis, a clinical method for treating psychopathology through dialogue between a patient and a psychoanalyst.