Recording a Customer's Communication Style in CRM Software Can Help

question 23

Multiple Choice

Recording a customer's communication style in CRM software can help a salesperson:

• A)remember the names of the customer's children and spouse
• B)ask another salesperson with the customer's communication style to call the customer
• C)know which products a customer will buy and won't buy
• D)remember to adapt his or her style when calling the customer
• E)avoid customers that have different communication styles