When a Customer Reveals Confidential Information About a Competitor to a Salesperson,the

question 18

Multiple Choice

When a customer reveals confidential information about a competitor to a salesperson,the preferred course of action is for the salesperson to

• A)preserve the confidentiality of information they receive
• B)accurately relate the details to his/her top management
• C)inform the competing company about the useful information in exchange for a sale
• D)request that the customer not comment further because of the conflict of interest
• E)clarify the details to make sure he or she understands correctly

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Definitions:

Job Content

The specific duties, responsibilities, and tasks that make up a particular job or position.

Component Of Attitude

Constitutes one of the elements that make up an individual's attitude, typically including cognitive, affective, and behavioral components.

Negative Feedback

In management or systems theory, it refers to a process where the outputs of a system are fed back as inputs as a part of a chain of cause-and-effect that forms a circuit or loop.

Intentional Component

The intentional component refers to the aspect of behavior or action that is carried out with purpose or deliberate intention, often highlighting the motivation behind actions.