It Is Important to Record the Facts of an Interaction

question 12

Multiple Choice

It is important to record the facts of an interaction with a customer in CRM software but not your conclusions,because:

• A)it is never appropriate to make conclusions from data without consulting the research department
• B)recording conclusions is a breach of ethics
• C)coworkers could use this information to sabotage your sales
• D)this information could become available to the customer in some form at a later date
• E)the competition has access to the same databases you do

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Definitions:

Preliminary Screening Interviews

Initial interviews conducted to evaluate a candidate's basic qualifications and potential fit for a position before proceeding to more in-depth interviews.

Hiring Process

The series of steps an organization follows to identify, recruit, select, and onboard a new employee.

Structured Interview

A structured interview is a method of questioning where all candidates are asked the same predefined set of questions in the same order, ensuring consistency in the hiring process.