The Owner of a Laundromat Notices That the Laundromat Across

question 17

Multiple Choice

The owner of a laundromat notices that the laundromat across the street is offering free pick-up and delivery of laundry from Monday to Friday,9-5.He has observed that many of his customers who drop their laundry off to be washed-dried-folded by his employees seem frazzled and overburdened both when they drop off in the morning and when they pick it up after work.
-A laundromat is a business that sells a service--washing,drying,and folding of clothes and the use of machines to wash and dry clothes.Since it is difficult to differentiate this service by washing or folding clothes better,how can a laundromat create a better product to offer customers to get their business?

• A)offering services such as free pickup and extended hours to make it easier to use the laundromat
• B)training employees to fold clothes in a distinctive pattern
• C)putting all laundry into plastic bags with the laundromat logo on them to advertise the laundromat
• D)using floral-scented laundry detergent on all orders
• E)employing workers who have been washing laundry for years