A Customer Walks into a ShipNow Location with Four Boxes

question 49

Multiple Choice

A customer walks into a ShipNow location with four boxes and a document envelope,all going to different destinations in different amounts of time with different security and notification needs.
-ShipNow requires every new store salesperson to ride along on deliveries with drivers for two weeks before beginning the sales course necessary to be able to have contact with customers.What might be the purpose of the ride-alongs?

• A)to give the salesperson empathy for the stresses the drivers endure delivering packages
• B)to give the salesperson a driver mentor within the company
• C)to give the driver an extra hand with deliveries during the rushed holiday shipping season
• D)to give the salesperson in-depth knowledge of the delivery process
• E)to give the company a trial period to determine if the salesperson actually can lift heavy boxes

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Definitions:

Allocating Resources

The process of distributing resources, including time, money, equipment, and labor, among various projects or departments within an organization.

Coordinated Activities

Actions that are planned and executed in sync by different individuals or groups to achieve a common goal or objective.

Management Function

Key activities such as planning, organizing, leading, and controlling that managers perform to efficiently and effectively coordinate the use of resources to achieve organizational goals.

Employees' Morale

The overall attitude, satisfaction, and outlook of employees within an organization, affecting productivity and loyalty.