If the Customer's Problem Is Not Solved by Any of the Products

question 25

Multiple Choice

If the customer's problem is not solved by any of the products or services the salesperson sells,then it is appropriate for the salesperson to:

• A)recommend another source
• B)ask more probing questions
• C)end the sales call and ask for a meeting at a later date
• D)recommend the solution immediately
• E)define the problem and recommend the solution

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Definitions:

Deferred Annuity

An annuity contract that delays payments until the investor elects to receive them, often until retirement.

Payments

Amounts of money paid by one party to another, either as part of a one-time transaction or in installments over time.

Compounded Annually

This refers to the method of calculating interest where the interest earns on both the initial principal and the interest that has been accrued from previous periods, applied once a year.

Compounded Quarterly

Interest calculation method where interest is added to the principal balance of an investment or loan on a quarterly basis.