Michael LeBoeuf,author of How to Win Customers and Keep Them

question 62

Multiple Choice

Michael LeBoeuf,author of How to Win Customers and Keep Them for Life,says that a surprising number of yes responses come:

• A)before the salesperson even asks for the order
• B)on the fourth or fifth closing attempt
• C)after the salesperson asks for the order
• D)after the salesperson asks for the order twice
• E)after the salesperson gives up the sale as lost

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Definitions:

Stereotype Threat

The risk of confirming negative stereotypes about an individual's racial, ethnic, gender, or cultural group which can hinder performance.

Negative Stereotype

A preconceived and oversimplified belief or idea about certain attributes or behaviors of a group that is generally unfavorable.

Group Differences

The variations or disparities that exist between different groups, such as cultural, socioeconomic, or demographic distinctions.

Performance

The act of carrying out or accomplishing an action, task, or function.