Customer Complaints Are Information That Should Be Viewed As

question 45

Multiple Choice

Customer complaints are information that should be viewed as:

• A)a short-term problem that should not be viewed as a major concern
• B)a source of important information and an opportunity to prove the firm's commitment to service
• C)a long-term problem that will require attention in the future
• D)a problem that may have a negative impact on the salesperson's earnings
• E)a serious problem with the company culture

---

Definitions:

Gluteus Medius

Muscle located at the back of the iliac crest and stretches downward toward the greater trochanter of the femur.

Greater Trochanter

A prominent bony projection on the proximal (near) part of the femur, serving as a major site for muscle attachment.

Dystrophy

Progressive atrophy or weakening of a part, such as the muscles.

Congenital Disorders

Health conditions or physical abnormalities present from birth, often resulting from genetic factors or environmental influences during pregnancy.