One Important Reason for Salespeople to Make Follow-Up Telephone Calls

question 43

Multiple Choice

One important reason for salespeople to make follow-up telephone calls to customers is:

• A)company policy asks salespeople to make follow-up calls
• B)sales managers cannot make all the calls themselves
• C)the customer may place repeat orders during a phone call
• D)customer service representatives cannot be trusted to make the calls
• E)the customers are certain to have complaints and issues that need to be addressed

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Definitions:

Explicit Costs

Direct, out-of-pocket expenses incurred in conducting business, such as wages, rent, and materials.

Restructuring

The process of reorganizing a company's structure, finances, or operations to improve efficiency or to adapt to new market conditions.

Net Present Value

A method used in capital budgeting to assess the profitability of an investment, calculated by subtracting the present value of cash outflows from the present value of cash inflows.

Total Value

The combined market value of all the assets owned by an entity.