When Dealing with Customer Complaints,the Salesperson Should

question 16

Multiple Choice

When dealing with customer complaints,the salesperson should:

• A)determine if the complaint is real or imagined
• B)point out the fallacy in the customer's argument
• C)decide what action must be taken to remedy the problem
• D)avoid telling the customer his/her point of view about the cause of the problem
• E)blame the problem on other departments in the company

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Definitions:

Organizational Culture

The shared values, norms, beliefs, and practices that characterize an organization and guide its members’ behavior.

Productivity

The measure of how efficiently inputs are converted into outputs, often used to gauge performance in businesses and economies.

Leaders' Role

Involves guiding, influencing, and facilitating individuals and groups towards achieving common goals and visions within an organization.

Shaping Culture

The process of influencing the attitudes, beliefs, and behaviors within an organization to foster a specific organizational culture.