A Best Practice by Which Salespeople Can Use Technology to Strengthen

question 36

Multiple Choice

A best practice by which salespeople can use technology to strengthen relationships with customers is by:

• A)allowing customers to cancel orders without having to talk to a person
• B)sending email confirmations of appointments or agreements
• C)sending letters through the mail
• D)placing automated prerecorded phone calls to customers on a programmed schedule
• E)faxing large numbers of sales letters to potential leads

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Definitions:

Persuasive Messages

Communications crafted with the intent to influence the attitudes, beliefs, or behaviors of the recipient.

Application Letter

A document submitted with a job application explaining the applicant's credentials and interest in the open position.

Salary Requirements

The compensation a job applicant expects or requests for their services, usually stated during the job application process.

Work Experience

The practical knowledge or expertise gained from participating in paid work environments.