The Best Action to Take to Resolve a Customer Complaint

question 46

Multiple Choice

The best action to take to resolve a customer complaint is:

• A)one that compensates the customer
• B)one that pacifies the customer
• C)one that delights the customer
• D)one that costs the company little or nothing
• E)one that is performed in person

---

Definitions:

Profits

The financial gain that is achieved when the amount of revenue gained from a business activity exceeds the expenses, costs, and taxes needed to sustain the activity.

Intermediate Products

Goods that are used as inputs in the production of other goods, including raw materials, unfinished goods, and semi-finished goods.

Economic Well-Being

A measurement of how well individuals or societies can satisfy their needs and wants, typically assessed by factors like income, employment, and access to goods and services.

Military Spending

Financial outlay by a government for the maintenance and operation of armed forces, including expenses for salaries, equipment, and facilities.