John Bieland, the Equipment Buyer for Great Lakes Manufacturing, Purchased

question 33

Multiple Choice

John Bieland, the equipment buyer for Great Lakes Manufacturing, purchased two large riveting machines from Hoseke Corporation's sales representative, Lindell Ross. Because of a clerical error, the machines shipped a day later than scheduled, which put the delivery truck in the middle of a blizzard that shut down roads for several days. By the time the machines were delivered by Hoseke Corporation, they were a full week late. John Bieland sends an e-mail to Lindell, cc'ing the CEOs of Great Lakes Manufacturing and Hoseke Corporation, expressing his dissatisfaction.
-How should Lindell best help John to understand that the late delivery was not his fault?

• A)Lindell should e-mail John copies of news stories about the blizzard.
• B)Lindell should ask the head of shipping to call John and take responsibility for the late delivery.
• C)Lindell shouldn't worry about making John understand and should just refund his money.
• D)Lindell shouldn't worry about making John understand and should just apologize and let John express his feelings.
• E)Lindell shouldn't worry about making John understand and should try to sell John another machine.

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Definitions:

Family Therapy

A therapeutic approach aimed at addressing psychological issues and improving communication within a family unit.

Biomedical Therapy

A type of treatment that involves medication and/or medical procedures to treat psychological disorders.

Personal Threatening

Situations or stimuli that are perceived as threats to one's personal safety or well-being.

Cognitive-behavioral Therapy

An approach to mental therapy that aims to increase happiness and resolve difficulties by transforming negative thoughts, emotions, and behaviors.