Which of the Following Characteristics Makes It EASIER to Measure

question 19

Multiple Choice

Which of the following characteristics makes it EASIER to measure the quality of a service,relative to that of a product or facilitating good?

• A)Service portions are abstract,rather than concrete
• B)Service portions are transient,rather than permanent
• C)Service portions are psychological,rather than physical
• D)None of the above characteristics make it easier to measure service quality

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Definitions:

1973

A year notable for various historical events, such as the Arab Oil Embargo and the beginning of the Watergate hearings in the United States.

Early 1990s

A period marked by significant global events, including the dissolution of the Soviet Union and the start of the digital revolution.

Per Capita GDPs

The average economic output per person, calculated by dividing the GDP of a country by its population.

Congo

A country located in Central Africa, known officially as the Democratic Republic of the Congo.