Unlike Upward Communication, Horizontal Communication

question 63

Multiple Choice

Unlike upward communication, horizontal communication:

• A) is usually seen in organizations with centralized authority.
• B) helps higher-level managers assess organizational performance and effectiveness.
• C) helps people at the same organizational level resolve conflicts without involving high levels of management.
• D) encourages those at lower levels in an organization to share their concerns with higher-level authorities.

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