By Training Employees on How to Be Better Listeners, Organizations

question 54

Multiple Choice

By training employees on how to be better listeners, organizations attempt to improve their ________ skills.

• A) ethical
• B) technical
• C) problem-solving
• D) interpersonal
• E) cultural

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Definitions:

Spontaneous Recovery

The reappearance of a learned response after its apparent extinction, often occurring in the absence of further conditioning.

Acquisition

The process of gaining a new skill, knowledge, behavior, or object through experience, practice, or the act of obtaining.

Conditioned Response

A learned response to a previously neutral stimulus that has become associated with an unconditioned stimulus.

Extinction

In psychology, the diminishing of a conditioned response when the reinforcement is withheld or the stimulus is repeatedly presented without the unconditioned stimulus.