The Management at Fairmont Hotels Has Authorized Its Hotel Staff

question 50

Multiple Choice

The management at Fairmont Hotels has authorized its hotel staff to provide whatever amenity-such as a special magazine or a hypoallergenic pillow-their frequent stayers request as quickly as possible.What is Fairmont management using to provide customer value?

• A)relationship selling
• B)deregulation
• C)empowerment
• D)commissioning

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Definitions:

Beverage Mixers

Equipment or substances designed to mix drinks, either alcoholic or non-alcoholic, to create consistent and well-blended beverages.

Idle Time

The period during which resources, such as machinery or labor, are not being used productively in the manufacturing process.

Cycle Time

Duration required to complete one cycle of an operation or process, often measured to identify efficiency improvements.

Battery-Powered

Devices or vehicles that operate using electricity stored in batteries as their primary source of energy.