One of the Reasons Given for the Decline of the Passenger

question 113

Multiple Choice

One of the reasons given for the decline of the passenger rail industry is that the industry defined its mission as trains and not as transportation sources.What did the railroad industry fail to do?

• A)define its mission in terms of the benefits its customers seek
• B)convince airline and car passengers to switch to rail
• C)realize "customers only want what they know"
• D)have a sales orientation

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Definitions:

Hidden Curriculum

The implicit lessons and values taught in school that are not part of the formal curriculum, such as social norms and expectations.

Natural Scientists

Professionals who study the physical world, encompassing various disciplines such as biology, chemistry, physics, and earth sciences, to understand nature's laws and phenomena.

Social Interaction

Social interaction is the process by which individuals act and react to those around them, based on verbal communication, non-verbal gestures, and shared cultural norms.

Agents of Socialization

Agents of socialization are people or groups that influence an individual's attitude, behavior, and self-image, including family, schools, peers, and media.