How Should an Organization View Every Transaction

question 117

Multiple Choice

How should an organization view every transaction?

• A)as simply a financial exchange
• B)as deleterious to customer relationship management
• C)as the opportunity to collect vast amounts of data about the customer
• D)as the creation of customer-organization multiplicity

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Definitions:

Pheromones

Pheromones are chemical substances produced and released into the environment by an animal, affecting the behavior or physiology of others of its species, often functioning as attractants.

Sexual Attraction

The feeling of finding someone sexually appealing or desirable, often an initial component of sexual orientation and romantic relationships.

Taste Receptor Types

Cells located on the tongue that enable the detection of basic tastes: sweet, salty, sour, bitter, and umami.

Umami

Recognized as the fifth basic taste, it is described as savory and is characteristic of broths and cooked meats.