What Is the Model of Service Quality Called? Identify the Five

question 64

Essay

What is the model of service quality called? Identify the five gaps that can cause problems in service delivery and influence customer evaluations of service quality.

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Definitions:

Episodic Memory

A type of long-term memory that involves the recollection of specific events, situations, and experiences.

Mnemonic Device

A mnemonic device is a technique used to aid memory recall through patterns, rhymes, acronyms, or visualizations.

Sensory Memory

The capacity to maintain sensory information impressions after the initial stimuli are no longer present, representing the memory's most brief-term component.

Meaningful Information

Data or details that hold significance, relevance, or value to an individual, aiding understanding and decision-making processes.