Changes to Service Differentiation Include All of the Following EXCEPT

question 25

Multiple Choice

Changes to service differentiation include all of the following EXCEPT ________.

• A) smarter customers
• B) decreased services at department stores
• C) more price-sensitive consumers
• D) customers' willingness to pay more for identical brands
• E) increased services from discounters

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Definitions:

Political Consciousness

An awareness and understanding of political processes, systems, and issues, often leading to increased engagement in civic duties and activities.

Democratization

The process of making a political system more democratic, typically involving the transition from an authoritarian regime to a democratic one.

XYZ Affair

Affair in which French foreign minister Talleyrand’s three anonymous agents demanded payments to stop French plundering of American ships in 1797; refusal to pay the bribe was followed by two years of undeclared sea war with France (1798–1800).

Judicial Review

The power of courts to assess the constitutionality of legislative acts or governmental actions and to overrule those that are found unconstitutional.