Which of the Following Performance Attributes Has Research Recently Shown

question 43

Multiple Choice

Which of the following performance attributes has research recently shown influences customer satisfaction of business buyers?

• A)Responsiveness of the supplier in meeting the firm's needs.
• B)Product quality.
• C)Delivery reliability.
• D)All of the above.
• E)Only (a)and (b).

Recognize the benefits of presenting information in a well-organized manner in business communications.

Understand what constitutes the scope of a business message and its implications.

Know how to incorporate examples and evidence effectively in business communications.

Determine the suitability of the indirect approach in certain communication scenarios.

---

Definitions:

Progression Principle

A method in athletic training and personal development that emphasizes gradual increase in intensity or complexity to enhance growth without causing injury or burnout.

Management Theories

A collection of ideas and principles that aim to explain how organizations operate and are managed.

Maslow's Hierarchy

A psychological theory proposed by Abraham Maslow that outlines a five-tier model of human needs, from basic physiological needs to self-actualization.

Abraham Maslow's Hierarchy

A theory in psychology, proposed by Abraham Maslow, which comprises a five-tier model of human needs, depicted as hierarchical levels within a pyramid.