Service Quality Benefits Should Be Linked To

question 51

Multiple Choice

Service quality benefits should be linked to::

• A)customer satisfaction.
• B)customer retention.
• C)profitability.
• D)market share.
• E)all of the above.

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Definitions:

Depreciation Expense

the systematic allocation of the cost of a tangible asset over its useful life.

Goodwill

An intangible asset that arises when a business is acquired for more than its fair value, attributed to factors like reputation, brand, and customer relationships.

Fair Value

The estimated market price of an asset or liability, reflecting the amount for which it could be exchanged or settled between knowledgeable parties in an arm's length transaction.

Book Value

This is the net value of a company's assets minus its liabilities, as recorded on the balance sheet.