With the Balanced Scorecard, Executives Can Now Measure How Their

question 35

Essay

With the balanced scorecard, executives can now measure how their business units create value for current and future customers and how they must enhance internal capabilities and the investment in people, systems, and procedures necessary to improve future performance. Describe the four perspectives of organizational performance that are considered in the balanced scorecard approach.
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Definitions:

Assessment Phase

The initial stage in a process where information is gathered to understand the current situation and needs.

Diagnostic And Statistical Manual (DSM)

The Diagnostic and Statistical Manual (DSM) is a publication by the American Psychiatric Association that classifies and provides criteria for the diagnosis of mental disorders.

Intervention Strategies

Planned actions or processes designed to alter an existing situation, often to improve outcomes in health, social, or educational settings.

Assessment Mechanism

A system or method used to evaluate, measure, or appraise someone's abilities, needs, or performance.