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An advertiser signed an annual contract to purchase 3,000 column inches @ $4.25 per column inch, subject to an end-of-year adjustment. After a year, the advertiser had actually used 2,500. If the paper charges according to the following scale, determine what, if anything, should be done to the advertiser's account.
Emotional Conflict
Disputes and disagreements fueled by strong feelings, fears, or misinterpretation of someone's intentions rather than actual differences in thoughts or opinions.
Feelings of Anger
Emotional responses characterized by annoyance, displeasure, or hostility towards someone or something perceived as harmful or threatening.
Lose-lose Conflicts
Situations in conflict resolution where all parties involved suffer losses or negative outcomes.
Avoidance
A conflict management style in which the person pretends that a conflict doesn’t really exist.
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