As Part of a Team Tasked with Improving the Efficiency

question 48

Multiple Choice

As part of a team tasked with improving the efficiency of the manufacturing department, Alessandro is trying to evaluate the current situation, identify alternative methods, select a reasonable alternative method, and make a decision to implement a solution to the problem.Alessandro is using _______ skills to complete this task.

• A)technical
• B)human relations
• C)conceptual and design
• D)business
• E)documentation

Identify and apply strategies for creating a supportive communication climate.

Differentiate between assertive and aggressive communication behaviors and their effects.

Recognize the significance of explicitly stating mistakes or ownership in apologies.

Discover effective ways to describe personal viewpoints and situations in communication.

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Definitions:

Bandura

Albert Bandura is a psychologist known for his social learning theory, emphasizing the role of observational learning, self-efficacy, and reciprocal determinism in behavior.

Freud

Sigmund Freud, an Austrian neurologist and the founder of psychoanalysis, known for his theories on the unconscious mind and the development of psychotherapy.

Thorndike

An American psychologist known for his work on learning theory that led to the development of operant conditioning within behaviorism.

Maslow

Refers to Abraham Maslow, a psychologist known for creating Maslow's hierarchy of needs, a theory in psychology regarding human motivation.