Service Defections Are Important in Process Control for Services Because

question 7

Multiple Choice

Service defections are important in process control for services because:

• A)No advertising is necessary to get the business of long-term customers
• B)They are equally important to organizations that produce tangible outputs
• C)A customer who takes their business elsewhere is analogous to a product defect
• D)Long-time customers are more likely to purchase additional products
• E)All of the above

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Definitions:

Leisure Time

Periods when individuals are not engaged in work or essential activities, allowing for rest, recreation, or personal interests.

Inequality

The unequal distribution of resources, opportunities, rights, and power among individuals or groups in a society.

ESPN.com

A major sports news website that provides coverage, analysis, scores, and commentary for a wide range of sports and leagues.

Conglomeration

A collection or combination of various items, businesses, or entities grouped into a single entity or organization.